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Complain about the Qatar Airline (QR)
Background
Qatar Airline is helpless
I travelled by Qatar Airline(QR) and arrived at Munich airport on 8th Oct, 2009. However, my baggage was lost by QR. Therefore, I needed to wait their call when they found my baggage. Inside my baggage, there were clothes, computer and telephone cables etc.. Those were my necessary and emergence things. At that time, I had computer, but I couldn’t open my computer. I had telephone, but I had no battery. I had no warm clothes even it was 0 degrees and at that time, the snow came. My baggage lost almost a week. I called the airport in Munich , they said my baggage was in Manila and I needed to wait and be patient. But I felt doubtful that why I still couldn’t get back my baggage if they have already known my baggage in Manila . I called QR for a whole day, but no one listen my call. Therefore I made an international call to the airport of my home country. I felt helpless at that time and no one could give me a hand to support me or let me know when I could get back my baggage. My feeling was: all the staff were helpless and didn’t want to help me.
When I called to the airport of my home country, they were so surprise that why I couldn’t get back my baggage. They said: according to the computer, if you submit your passport copy and letter of authorization, then you can get back your baggage. At the end, the airport helped me to do that and I got back my baggage in the next day.
I wanted to give thanks to the airport of my home country. They gave me a super warm feeling when I was sad n helpless.
But I haven’t got any help from QR Munich.
Qatar Airline is a fraud
At the end, I got back my baggage on 14th Oct at the night time. I requested a report which show the time when I can get back my baggage finally and the reason of the delay. It is a very important report to protect me to ask for the damage. Every airline should have the responsibility to do that for their customers.
QR said: Yes, I can do this for you, and we will post it to your address which showed in the computer.
Today is 7th Nov., but I haven’t received this report till now.
Yesterday(6th Nov), QR called me and he said he never promised me to post this report. And he also said it is impossible to send the report to me. (I asked the insurance company and also the airport at my home country, they said it is a must that the airline gives me the report after the delay of baggage.)
Because of the delay, I need to buy some necessary things. According to the policy of the airline, they need to pay me 100 US Dollars, (I brought 200 US Dollars stuff as the cold weather). I asked the airport of my home country, they also said that I should have this amount of money.
However, the QR said to me, I cannot get the money, because I have the address and phonecard in Germany . I was so doubt about that, and I asked, I also have address and phone card in England . It is also possible for me to give you the addresses and phone numbers all over the world, then, it means, I cannot claim the money all over the world. QR said: yes, you cannot.
QR said by their policy, I am a Permanence Residence in Germany , because I have an address n phone number.
I am not a Permanence Residence in Germany, I have 2 passport, but none of them is from Germany. I don’t have any ID Card in Germany and I belong to my home country, but not Germany . With my passport, I can go to England and also all the countries in Europe (without applying a visa). I stay in Europe, not just Germany . Germany is only one city that I will stay in this year. And in this year, I will go to England and also other countries in Europe . It is a must for me to have an address here; otherwise I need to live in the street. It is a must for me to have a phone card here; otherwise my parent cannot keep in touch with me!
What is the meaning of permanence residence?
QR also tell lies that I am a permanence residence of Germany even they haven’t seen my passport. Why they need to treat me so bad—Discrimination—this is what I think?
Why QR said about me misleadingly?
Yesterday, we argued about the meaning of permanence residence over the phone. I felt angry of their attitude. Then, I asked them to show me the policy. I have also experience in law, so I wanted to have a look on the whole policy, rather than we just argued 2 words “permanence residence” on the phone for a long time—it is nonsense. QR told me that they will email the policy with pdf. File to me. And I have double confirmed my email address with them. However, QR hasn’t sent it to me till now. I asked the assistance from the airport of my home country, but they said to me, the document of policy is an internal document, it is not impossible to show you or email to you.
At the end……
Is QR playing with me? No report, No document. But they promised to give me over the phone. I have no time to play with this airline. I don’t care about the money. What I care is: Being a responsible and honorable airline, you need to treat your customer with your honor and with your heart. QR tried very hard to find so many excuses to get rid of paying only 100 US Dollars -- It is such a small amount of money. I will not mind if you send the report to me late, but I don’t accept you tell lies to me.
If QR cannot do well in such a small things, how can QR treat their customer in another large issue? I cannot imagine. But it is not my business; I can represent some of the people of my home country: we will not support QR anymore.
