HP notebook ~ QC 爛, CS 更爛

丁丁係上之去沙巴時部 notebook 壞左，就係科大 notebook promotion 處買左部 HP notebook, 就開始左呢一個惡夢。。。。。。





上年10月27日送貨。用左一日就開唔到機。估計係 motherboard 或者係 Ram 死。　

10月28日攞去 service center. 10月31日終於復係 Dead on Arrival. 換新機。最遲14個工作日有得攞。

11月20日，過左14個工作日有多，無機又無人通知。打去問，d staff 話唔知。連估計幾時有都唔知。。。。。。

11月26日，再打去問，一樣。好無奈。打左一封投討信之後先有人打電話話 12月10日有得攞。足足一個double, 28個工作日。　

12月10日攞機。即日發現個 Wireless Lan Card 好唔 stable. 成日斷線。


拆開睇，發現Wireless 天線無連接. 而原本搜 network card 個位竟然無嘢。估計係 onboard wireless network, 但係砌機個位人兄無接。連膠套都無除。　　


拆左另一部正常嘅 HP Notebook。條線應該要插住嘢ka!




花花望住部機，無奈～


12月13日，攞返去 service center. 今次唔換。要求退錢。

直到今日都重未收番錢。好生氣! 又 send 封信去。好長唔想再打啦。詳情睇下封信內容。

I purchased a HP 8530p notebook PC through the UST notebook ownership program, with order number PHK200810139914. The notebook arrived on 10/27/2008. Next day, it cannot be powered on and I bring the notebook back to TST service center and filed a DOA claim, with Service Order No 2603784276.

After numerous delays, my replacement arrived on 12/10/2008. However, problem was found again and I had to return the machine to TST Service Center on 12/13/2008, with service order no. 2604648403. On 12/24/2008,  Ms Doris Chan from TST Service Center confirm me there is a problem in the wireless network card. With the concern there will be another long wait, I requested a refund right away.

12/18/2008, after I’ve submitted sales documents, Ms. Chan inform me the refund application is in process and will reply when there is a decision.

12/30/2008. I sent a reminder email to Ms. Chan, with reply the application is still in process.

01/08/2009. I sent another email to Ms. Chan. Since the notebook is bought through the HKUST Notebook / Desktop Ownership Program 2008 with an upfront deposit payment, and according to http://www.ust.hk/itsc/cop/announcement.html,  the deadline for getting the deposit is Jan 10. That means, I will not be able to get my deposit if anything goes wrong with this refund application, and thus making things much more complicated. I asked Ms. Chan at least trying to give me an Yes/No answer on the refund application before that date.

01/12/2009. Ms Doris Chan is getting harder to reach and is almost in meeting from afternoon to evening. Finally at about 6:30 pm, the call is connected and I was told the refund application is OK. The whole refund amount (including the $3000 deposit for HKUST Notebook / Desktop Ownership Program 2008) will be charged to my credit card account, by the end of the week, ie.  01/16/2009.

01/20/2009. I am starting to feel it's normal - another promise does not deliver, again! After a call to even harder to reach Ms. Doris Chan, I was given a number, 800938833, which I should contact your Sales Department for details. My call to your sales department told me since the notebook is bought from HKUST Ownership Program 2008, and with the deposit (!), I need to contact another sales team responsible for the UST sales. Then I reached Mr. Fung at that particular team, and was told I will be contacted (hopefully), by the end of the day for an update of the progress……

In the whole incident, I felt I was mistreated so badly that I was dealing with government bureaucracy, in the 1980s! Nobody from your company would ever take the initiative to call me for any update. The service center hotline is always jammed and leaving message is useless with nobody ever calling back. Even the phone is picked up, 9 out of 10 Ms. Doris Chan is in the middle of a meeting. I think, my feeling would be much better if your staffs could take their time to call me whenever there is a delay or problem.

Since the first return on 10/27/2008, I had bought another notebook (a HP dv4), in hope for temporary usage and give it to my family afterward. However, the temporary had become sort of permanent. I am writing this complaint letter in hope you could help coordinate between different departments and have a smoother process. I do hope the issue could settle in a timely manner, before I felt the urge to escalate the matter to somewhere like the Consumer Council.

其實最火滾係 HP d 人，全部都唔o爹唔吊。D 期 meet 唔到，無一個會主動打電話嚟。次次都要追債咁追。原本只係丁丁好斯文咁 send 下 email, 又或者正常咁打電話問。久追無效，換左霖霖出馬。招數包括：

打去Service center 時 D staff 話陳小姐唔係到（似避電話)，就15分鐘打一次電話去問。由下午三點打到六點。

留爆個留言信箱

通電話時，例如：
HP Staff：係 Sales Department 個度有問題 hold 住個 payment.
霖霖：　咁你直接俾個度電話號碼我直接同佢傾！

HP Staff：我而家問下ＸＸ部門，遲D復。
霖霖：　唔駛啦。我 hold 住條線等你問啦！

而家最新情況係，HP個邊有個人應承兩個星期內會退到錢。希望啦～～～